Help & Support
Frequently Asked Questions
Find everything you need to know about our luxury chauffeur services.
General
What cities do your company operate in?
We operate in all major cities across Ireland, including Dublin, Cork, Galway, Limerick, and Waterford, as well as surrounding areas. In addition to city-based services, we provide full national coverage for private transfers, airport transfers, and long-distance journeys throughout Ireland.
What airports does Airports Direct operate in?
We serve all major Irish airports: Dublin (DUB), Cork (ORK), Shannon (SNN), and Ireland West Airport Knock (NOC). Plus, cruise ports like Dublin, Dun Laoghaire, Foynes and Cobh. Nationwide coverage for seamless transfers.
What areas do you cover?
All of Ireland: Dublin to Galway, Dublin to Cork, Cork to Galway, Shannon to Galway, and cross-border to Dublin and Galway to Belfast. Rural pickups welcome; no zone limits. Door-to-door nationwide.
Bookings
How far in advance should I make an online booking?
For the best rates and guaranteed availability, we recommend booking as early as possible. Last-minute reservations (up to 12 hours in advance) are accepted, subject to availability.
Is the price per person or per vehicle?
All our prices are per vehicle, not per person, making it cost-effective for groups. For example, a 7-seater MPV to Shannon Airport from Galway City costs €300 total, regardless of passengers. Fixed rates mean no surprises.
Can I change or cancel my booking?
Yes, changes are free up to 24 hours before pickup; after that, a full fee applies. We track flights, so delays are covered free. Peace of mind guaranteed.
How can I modify my booking?
You can request changes to your booking at any time by contacting us through our contact form, email, or by phone.
Pricing
How much does a transfer from Dublin Airport to Cork cost?
Prices start from €550 for an executive sedan (up to 3 passengers) and €700 for a luxury MPV (up to 7 passengers), including all taxes, tolls, and meet-and-greet. Rates vary by time of day and group size.
What are the prices for Shannon airport transfers to Galway?
Starting at €250 for executive sedans, €300 for executive MPVs and €390 for premium vehicles, our Shannon to Galway transfers include door-to-door service and 15 minutes free wait time.
Routes and Coverage
Can I book transfers from Dublin Airport to Galway?
Certainly. Dublin Airport (DUB) to Galway transfers start at €450 for executive or €560 for MPV, covering the almost 3-hour route with comfort and efficiency.
Do you provide transfers from Ireland West Airport Knock?
Yes, to Galway from Knock €230, with flight tracking. Avoid queues; enjoy direct comfort.
Do you offer transfers from Shannon Airport to Killarney or Kerry?
Absolutely, our Shannon Airport (SNN) transfers to Killarney start at €180 for a standard vehicle or €360 for luxury options, covering the scenic 2-hour drive with no hidden tolls.
What are the options for Shannon Airport transfers to Adare or Dromoland Castle?
Yes, we provide seamless Shannon Airport (SNN) transfers to Adare starting at €160 for sedans or €200 for larger vehicles. Dromoland rates begin at €160.
Can I book transfers from Dublin Airport to Cork or Kinsale?
Certainly. Dublin Airport (DUB) to Cork transfers start at €550 for executive or €300 for MPV. We also serve Kinsale (€590) and Cobh (€560).
Do you provide cross-border transfers from Dublin to Belfast or Northern Ireland?
Yes, our cross-border services from Dublin Airport to Belfast start at €390. Popular for business or family trips to Derry (€560) or Armagh (€340).
Do you offer transfers to destinations outside major cities?
Yes, we provide nationwide service to any location in Ireland, including rural areas or across the border to Northern Ireland. Enter your exact address for a tailored quote.
Luggage
What is the size of medium and carry-on luggage?
Medium: Up to 3 suitcases (70x50x30 cm each); carry-on: 1 bag + 1 personal item (55x40x20 cm). Extra luggage? Our vehicles have ample space-up to 6 large bags in MPVs.
Do you provide child seats?
Yes, EU-approved seats for all ages. Specify needs at booking; chauffeurs install. Safe family journeys.
Can I bring pets?
Pets welcome in designated vehicles. Carriers required. Blankets provided for comfort. Allergy-friendly options available.
Airport Transfer
Do you do cruise port transfers?
Yes, from Dublin, Dun Laoghaire, Galway, Cork, Cobh and Foynes cruise terminals to city centres or airports. Prices from €125. Timely for embarkation/disembarkation.
What happens if my flight is delayed or early?
We actively monitor your flight, so if your plane arrives up to 45 minutes early or up to 1 hour late, we will adjust the pick-up time automatically - at no extra charge.
Where will I meet my driver?
Your driver will be waiting for you in the arrivals hall, after you have collected your luggage and cleared customs. They will be holding a sign displaying the lead passenger’s name for easy identification.
Chauffeur Services
What is the difference between a driver and a chauffeur?
Our chauffeurs are professionally trained, uniformed professionals offering door-open service and route expertise—beyond standard drivers. Luxury experience included.
Are chauffeurs smartly dressed?
Yes. Our chauffeurs are smartly and professionally dressed. They are fully vetted, ensuring the highest standards of safety, professionalism, and discretion.
Can I book a chauffeur service by the hour?
Absolutely, hourly rates from €65/hour (min. 3 hours). Ideal for city tours or events. Custom itineraries available.
Will my chauffeur help with the luggage?
Yes, our professional and courteous chauffeurs are always happy to assist you with your luggage.
Vehicles
What vehicles are available?
Executive sedans (Mercedes E-Class, up to 3 pax), premium MPVs (V-Class, up to 7 pax) and Premium Saloon (Mercedes S-Class, up to 3 pax) all with leather seats. Choose based on group size.
Are the vehicles licensed and insured?
Yes. All our vehicles are fully PSV licensed, covered by comprehensive liability insurance, and undergo regular NCT inspections and ongoing fleet maintenance.
Do vehicles have Wi-Fi?
Yes, in all vehicles, with unlimited data for streaming or work. Also, USB charging. Stay connected on the go.
What amenities are your vehicles stocked with?
For a smoother, more enjoyable journey, our vehicles come equipped with complimentary bottled water, free Wi-Fi access, and child seats available upon request.
Corporate & Groups
What corporate airport transfer packages do you offer?
Unlimited bookings, 10% discounts, and invoicing for businesses. Wi-Fi-equipped fleets for executive travel.
Payments & Security
How do I pay for my Dublin airport transfer?
At Airports Direct, we offer secure online payment via credit/debit card (Visa, Mastercard) at booking. Bank transfers are available, and you can also send an invoice link.
Is my Dublin Airport transfer booking secure?
Yes, GDPR-compliant with SSL encryption and fraud monitoring. We never share your data without consent. Flight tracking ensures seamless adjustments, and 24/7 support is available.
Policies
When are payments due?
Full payment is due at the time of booking for online reservations. All methods are secure. Transparent billing builds trust.
What is your cancellation policy?
Flexible: Full refund (except payment provider fee) if cancelled up to 24 hours before pickup; after that, a full fee applies. No-shows are non-refundable.
How do I book child seats for my airport transfer?
To request child seats, simply let us know during booking or send us a message after placing your reservation. We provide EU-approved, age- and height-appropriate child seats.
Are gratuities included?
Yes, our fixed prices cover everything; tips are optional but appreciated (preferred cash).
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